Frequently Asked Questions

DreamKnot specializes in personalized gifts that tell your unique story. Every item is custom-made with your photos, names, dates, or messages, creating one-of-a-kind gifts that show the thought and care you put into choosing the perfect present.

Yes! Every DreamKnot gift is created fresh after you place your order. This ensures the highest quality and allows us to incorporate your exact customization details. While this means slightly longer production times than mass-produced items, it guarantees your gift is truly unique.

Most orders ship within 3-5 business days after we receive your order. Delivery typically takes 2-7 business days within India, depending on your location. We offer express shipping options for faster delivery on select products.

Currently, we ship only within India. We're working on expanding our international shipping options and will update this page when available.

During the customization process, you'll see an option to upload photos. We accept JPG, PNG, and PDF files. For best results, use high-resolution images (300 DPI or higher) with good lighting and clear subjects.

Absolutely! We provide a real-time preview of your customization as you make changes. This allows you to see exactly how your gift will look before you complete your purchase. If something doesn't look right, you can adjust it before checkout.

We review every order for accuracy before production begins. If we notice any issues with spelling, alignment, or image quality, we'll contact you before proceeding. However, please double-check your customization details carefully, as we cannot be responsible for errors you approve.

Yes! Most of our photo gifts allow you to add custom text. You can include names, dates, special messages, or any text you'd like. Our design preview will show you exactly how the text will appear on your gift.

Shipping costs vary based on package weight and destination, ranging from ₹40-₹80 for standard delivery within India. We offer free shipping on orders over ₹1500. Express shipping is available for an additional fee on select products.

Yes! Once your order ships, we'll send you a confirmation email with tracking information. You can use this to track your package through our shipping partner's website.

While we strive for timely delivery, occasionally packages may be delayed due to factors beyond our control (weather, carrier delays, etc.). If your order is significantly delayed, please contact us and we'll help investigate.

All our gifts are packaged with care and include premium wrapping materials. While we don't offer traditional gift wrapping, our packaging is designed to make your gift presentation-ready.

Due to the custom nature of our products, we cannot accept returns or provide refunds for personalized items that are made exactly to your specifications. However, we will replace or refund items that arrive damaged, defective, or incorrect due to our error.

We're sorry to hear that! Please contact us within 7 days of receiving your order and provide photos of the damage. We'll work with you to resolve the issue quickly, either with a replacement or refund.

You may cancel your order within 30 minutes of placing it, provided that the order has not yet entered the production phase. Once production begins, we cannot cancel or modify your order as it's being custom-made for you.

If you received an item that was not what you ordered, please contact us within 7 days with your order number and photos of the incorrect item. We'll send you the correct item at no additional cost.

Care instructions vary by product type. Most items come with specific care instructions. Generally, we recommend hand washing mugs, avoiding harsh chemicals on printed surfaces, and storing items in a cool, dry place away from direct sunlight.

We use high-quality printing techniques and materials designed to resist fading. However, to maintain the best appearance, avoid prolonged exposure to direct sunlight and follow the care instructions provided with your item.

Yes, all our food-safe products (like mugs and plates) are made with food-safe materials and inks. They meet all relevant safety standards for food contact.

Our website works best with the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, please ensure your browser is up to date.

Make sure your photos are in JPG, PNG, or PDF format and under 10MB in size. Try refreshing the page or using a different browser. If you continue to have issues, contact our support team for assistance.

The preview is optimized for fast loading and may appear slightly blurry on screen. The final printed product will be crisp and clear. If you're concerned about image quality, feel free to contact us before placing your order.