Return & Refund Policy

At DreamKnot, we take pride in creating personalized gifts that are as unique as your relationships. Due to the custom nature of our products, our return and refund policy is designed to ensure quality while respecting the personalized aspect of each item.

No Returns or Refunds Policy

We regret that we cannot accept returns or provide refunds for any personalized items, as they are custom-made specifically for you and cannot be resold.

This policy applies to all personalized products including but not limited to:

• • Custom printed mugs with personal photos or text
• • Personalized t-shirts with custom designs
• • Customized pillows with personal messages
• • Any other made-to-order items

What We Do Accept Returns For

We understand that sometimes issues can occur during production or shipping. We will accept returns and provide refunds or replacements for:

• • Manufacturing defects: Items that arrive damaged or with production errors
• • Wrong items: If you receive an item that was not what you ordered
• • Shipping damage: Items damaged during transit

Quality Assurance

We take great care in ensuring the quality of every personalized item we create. Our production process includes multiple quality checks to ensure your item meets our high standards.

If you receive an item with a manufacturing defect, please contact us within 7 days of receiving your order.

How to Report Quality Issues

If you receive a defective item, please:

• • Contact us at support@dreamknot.co.in within 7 days
• • Include photos of the defect or damage
• • Provide your order number
• • Describe the issue in detail

Resolution Process

For items that qualify for returns or refunds:

• • We will review your claim within 48 hours
• • We may request additional photos or information
• • We will provide a resolution within 5-7 working days
• • Options may include replacement, repair, or refund

Before You Order

To ensure you're completely satisfied with your personalized gift, we recommend:

• • Double-check customization details: Review all text, photos, and design elements carefully
• • Verify product specifications: Ensure you've selected the correct product type and size
• • Review our product previews: Use our preview tools to see how your customization will look
• • Contact us with questions: Our team is happy to help before you place your order

Customization Guidelines

To help ensure the best results for your personalized items:

• • Use high-quality images (minimum 300 DPI recommended)
• • Ensure text is clear and legible
• • Follow our size and placement guidelines
• • Consider how colors will appear on different materials

Contact Us

If you have any questions about our return and refund policy, or if you need to report a quality issue, please contact our customer service team:

• • Email: support@dreamknot.co.in
• • Response time: Within 24 hours on business days
• • For quality issues: Please contact us within 7 days of receiving your order

Why We Have This Policy

Our no-returns policy for personalized items exists because:

• • Custom nature: Each item is uniquely created for you
• • Cannot be resold: Personalized items have no resale value
• • Quality commitment: We stand behind the quality of our products
• • Fair pricing: Allows us to offer competitive prices on custom items

Changes to This Policy

We may update our return and refund policy from time to time. We encourage you to review this page periodically for any changes. Any changes to this policy will be posted on this page with an updated effective date.