Cancellation Policy

At DreamKnot, we understand that plans can change. However, due to the personalized nature of our products, our cancellation policy is designed to balance customer needs with the custom production process.

Order Cancellation Window

You may cancel your order within 30 minutes of placing it, provided that the order has not yet entered the production phase.

To cancel your order within this window, please contact our customer service team immediately at support@dreamknot.co.in with your order number.

Production Timeline

Our production process typically begins within 1-2 working days after your order is placed. Once production has started, we are unable to cancel or modify your order.

We will notify you via email when your order has been processed and is in production.

How to Request a Cancellation

To request a cancellation, please:

• • Contact us at support@dreamknot.co.in
• • Include your order number in the subject line
• • Clearly state your request to cancel the order
• • Contact us as soon as possible after placing your order

Refunds for Cancelled Orders

If your cancellation is approved within the 30-minute window, you will receive a full refund. Refunds will be processed to your original payment method within 5-7 working days.

Please note that if your order has already entered production, we will not be able to process a cancellation or refund.

Why We Have This Policy

Our products are:

• • Custom-made: Each item is created specifically for you
• • Personalized: Designs are tailored to your specifications
• • Non-returnable: Due to the custom nature, we cannot resell cancelled orders

Before You Order

To avoid the need for cancellation, we recommend:

• • Carefully reviewing your customization details before checkout
• • Double-checking product specifications and quantities
• • Ensuring the shipping address is correct
• • Contacting us with any questions before placing your order

Contact Us

If you have any questions about our cancellation policy or need to cancel an order, please contact our customer service team:

• • Email: support@dreamknot.co.in
• • Phone: Available during business hours
• • Response time: Within 24 hours on business days

Changes to This Cancellation Policy

We may update our cancellation policy from time to time. We encourage you to review this page periodically for any changes. Any changes to this policy will be posted on this page with an updated effective date.